Do my clients need an account to send me files?
No. Anyone with your link can upload — no sign-up, no Google account, no app to install. They open the page, drop the files, and you get them. That is the whole point.
What do I actually get on the free plan?
Core tools, at smaller volumes: 1 upload form with 25 responses a month, 200 MB of storage, 2 tables, 10 automation runs a week and 50 add-on uploads. No credit card, no trial clock.
Where is my data stored?
In Germany, on Hetzner infrastructure. FileDrop is built and run in the EU by HeadwayApps, and has been since 2022. Encryption is TLS 1.3 in transit, and we publish our GDPR, CCPA and CASA positions in full.
Can I use my own domain and remove your branding?
Yes. FileDrop branding comes off on Pro and above. Links on your own domain, plus team admin and seat assignment, are on Business+ and Max.
Does it work if we do not use Google Workspace?
Yes. Forms, PDF links and tables are a standalone web platform, and you can route uploads to Dropbox or OneDrive instead. The Sheets add-on and the Sheets automations are the parts that need Google.
How do the reminders and follow-ups work?
You set an interval and a maximum number of nudges. FileDrop emails only the people who have not responded yet, and stops the moment their files land. Pro includes 500 requests and reminders a month, Business+ 1,000 and Max 5,000.